HAVING DIFFICULTY GETTING THE SIZE RIGHT?

Returns Policy:

What items are returnable?

• All bras and sleepwear are returnable within 90 days for a store credit (gift card) or exchange to ensure you get the right size or style and 14 days for a refund.  Don’t forget to contact us if you’re unsure on what to re-order.
• Garments must be in the original condition with swing tags attached, unwashed and unworn. * Items will not be accepted back stained or marked. Please take care to not crush Contour / Padded cups into small packages. These will not be accepted if cups are creased due to insufficient packaging. 
• Any gift with purchase items must be returned if you are returning the garments.
• Due to hygiene reasons briefs, swimwear and breast pads are unable to be returned.  (Unless they were a free gift with purchase in which instance they must be returned with the product purchased. This includes free knickers and/or breastpads).
• For LAYBUY purchase refunds, LAYBUY fees will be deducted from your refund.
• Except where a fault is present, returns and exchanges are managed via issuing store credit (gift card).
• A store credit (gift card) will be given for the value of the item only, exclusive of the shipping fees.

What if I have a faulty bra or have been sent the wrong item?

• HM Collective products have a three-month manufactures warranty period from the original date of purchase. (Issues incurred after this period are deemed as fair wear and tear.)
• In the unlikely event that your item has a manufactures fault within this period please submit it via this returns app and we will issue you a replacement at no cost.
• In your communication please include your order number, a detailed description of the fault and ideally a photo also.

Are there any charges for return?

• HM Collective will cover return shipping costs within the UK.
• Unless faulty, EU customers are responsible for the charges of the return shipping to our depot in the UK. 
• HM Collective will cover shipping costs for the new exchange items - including to the EU.
• HM Collective will cover shipping costs associated with faulty items. Submit your case via the returns portal. See above. 
• Original shipping charges (if applicable) are non-refundable.

How soon will I get my exchange, store credit or refund?

• First we will send you an email to notify you that we have received and inspected your returned item/s.
• Then within 5 working days you will be notified of confirmation of the approval status of your exchange, store credit or refund.
• Once approved either:
       - your exchange product will be shipped,
       - a HM Collective gift certificate with be emailed to you to the value of your return
       - or refund issued via your original payment option, refunds can take time at your bank to register.