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Return Test Page

How do I create a return?

    • Enter your order number and email address in the form below to look up your order.
    • Check your order and click 'Create Request' to begin your return.
    • Select the items you want to return and submit your return request.
    • You will get a confirmation email with the shipping guidelines once the return request is approved.

What items are returnable?
  • You can return your items within 30 days of receipt of your shipment.
  • They must be in original condition, unwashed and unworn.
  • All swing tags and labels still attached.
  • For hygiene reasons briefs are not returnable.
  • Free gifts and promotional items are also not returnable.

Are there any charges for return?
  • There are no charges for creating a return.
  • Original shipping charges are non-refundable.
  • The customer is responsible for the charges of the return shipping.
  • Hotmilk will cover shipping costs for your replacement items.

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.